TERMS & CONDITIONS
2016 members wishing to renew their seats for 2017 have a renewal period until close of business on the 10th November 2016. From the 11th November any seats not renewed may be made available for purchase to upgrading/new members.
Concession status applies to pensioners holding a Centrelink card and full time students aged 16 years (at 01/03/2017) and over. Appropriate proof of concession must be available for display on ground entry. Concession prices are not available to seniors or unemployed. Junior membership holders must be under the age of 16 on the 1st of March 2017.
A family season ticket consists of 2 Adults and 2 Children or 1 Adult and 3 Children (Children must be under the age of 16 as of 01/03/2017).
The membership team will always do their utmost to satisfy seating requests. Please note that we cannot accommodate every request. It is not our policy to phone members to discuss seating options so we ask members to list multiple seating options. It is very important to submit your seating request at the time of renewing or purchasing your membership.
All prices advertised in this brochure are inclusive of GST unless otherwise stated.
Members may choose to join or renew either online, through email, over the phone, by submitting an application form or renewal form in the post, or in person. Regardless of how the membership is purchased, as a condition of their membership, all members agree to be bound by the Terms and Conditions of the Penrith Panthers membership.
Memberships purchased after the first home game will not be sold on a prorate basis, and will be charged at the prices listed on the 2017 Penrith Panthers membership website.
Paying by Instalments: Members choosing to pay by instalments will do so by the member entering into an agreement with Debitsuccess Pty Ltd. By selecting this option, members agree to their membership being automatically renewed for subsequent seasons unless they choose to “Opt Out” during the designated timeframe set by the Penrith Panthers. Any members who miss an instalment risk having their membership voided and barcodes cancelled. Members who choose to pay by instalments will be bound by the Terms and Conditions of their agreement with Debitsuccess Pty Ltd. Additional transaction fees of 3.09% apply per instalment, along with an initial set-up fee of $5.00. Cancellation fees and missed payment fees also apply.
Members must take responsibility for updating all personal details so the Penrith Panthers can communicate with them effectively. The Penrith Panthers hold no responsibility for a member's failure to update their personal details. To update your personal details please call 1300 PANTHERS or email footymembership@panthers.com.au.
The Penrith Panthers reserve the right to suspend/cancel a membership of any member who behaves in a manner that is deemed to be inappropriate. Please be mindful of those around you, and immediately report anything you deem to be inappropriate to your nearest staff member. In circumstances where your membership is suspended or cancelled for inappropriate conduct you will not be entitled to a refund for any unused portion of your membership entitlements.
Rolling Renewals: Rolling renewals are automatically applied to members paying by instalments, but are optional for members paying in full. Rolling renewals will mean the membership is automatically renewed into the same seats and packages for subsequent seasons, at the updated and relevant price. Prior to the renewal rollover members will be given a 14 day period in which to make any changes or upgrades to the membership package, or to notify the Penrith Panthers in writing that they do not wish to rollover.
Rolling Renewals if Paying by Instalments: Rolling renewals automatically apply to all members paying by instalments. Instalments will commence on November 28th 2016 and a maximum of 10 monthly instalments will apply. All members who join after November 28th 2016 will have their number of instalments adjusted, and payments re-calculated. Instalments will commence for the following season in November, 2017 unless the member notifies the Penrith Panthers that they wish to 'Opt Out'. All members paying by instalments are also bound by the Debitsuccess Terms and Conditions.
Rolling Renewals if Paying in Full: Rolling renewals automatically apply to all members paying in full. Any members paying in full will have the full payment charged to the same credit card as the previous season, and the member is responsible for updating these details should the card details change, or to provide the new expiry date if the card expires. If you do not want to automatically renew your membership, please select this option when submitting payment details.
Opt Out: Members who sign up for the rolling renewal option will have their membership automatically renewed until such time that they 'Opt Out' for home games without giving prior notification to the Penrith Panthers.
All Out of Towner members are required to email footymembership@panthers.com.au or call 1300 PANTHERS at least two weeks before letting us know which away game you would like to attend. These tickets are usually claimed from the ticket collection box on the day of the game at the away ground. The exact location of the tickets will be confirmed in reply to your email.
The Penrith Panthers reserve the right to itself to amend these terms and conditions as may be reasonably necessary from time to time.
By applying for membership I acknowledge that I accept the above Terms and Conditions.
TERMS AND CONDITIONS OF THE DEBITSUCCESS CONTRACT
1.INTRODUCTION
This document outlines the rights and responsibilities you have with regard to the ability of Debitsuccess Pty Ltd to directly debit your nominated bank account or credit card for any instalments or fees due by you under the terms and conditions of this Contract and DDR Service Agreement, the terms of which are stated below. Should you have queries regarding your Contract or this DDR form you should in the first instance contact Debitsuccess on 1-800 148 848. All queries regarding the provision of services by the Facility should be directed to the Facility.
2.PARTIES TO CONTRACT
The "Facility" means the organisation providing the service for which the Customer is paying. The "Customer" means the person or party authorising this Contract. "Debitsuccess" is Debitsuccess Pty Limited, PO Box 577, Mt Waverley, Vic, 3149, Phone: 1800 148 848, E-mail: customerservice@Debitsuccess.com. All communication relating to this Contract is to be sent directly to Debitsuccess. The Customer acknowledges that Debitsuccess has been contracted by the Facility to collect the Instalments due under this Contract, and also acknowledges that all rights of the Facility pursuant to this Contract are able to be enforced by Debitsuccess as if it were the Facility without any involvement on the part of the Facility or the consent of the Customer.
3.PAYMENTS
The Customer agrees to pay the instalment amount at the agreed payment frequency until this Contract is terminated in accordance with clause 4 below. Should there be any arrears in payments the Customer authorises Debitsuccess to debit the outstanding balance in order to bring the account up to date.
4.TERMINATION OF CONTRACT
The Customer may terminate this Contract before the expiry of the minimum term or payments if all the instalments and fees due up to the date of termination are paid, and in addition the cancellation fee as specified on the front of this Contract is paid to Debitsuccess. Should the membership type selected as part of this online signup be indicated as ongoing in nature, then this Contract shall continue indefinitely after the minimum term until such time as the Customer requests Debitsuccess, after the expiry of the minimum term for it to terminate. Any instalments/fees due at the date of termination (including instalments/fees which fall due during the notice period) will remain a debt owed to and recoverable by Debitsuccess. There will be a period of notice of 30 days unless otherwise specified by the Facility between the date of request and the date of actual termination during which any payments due must still be paid in full. The Customer should contact Debitsuccess if they have not received written confirmation of the termination within the 30 day period. The Customer shall not consider that this contract has been terminated until such time as this is confirmed in writing to the Customer by Debitsuccess (not more than 14 days after the termination date). Termination of this Contract will also terminate the Direct Debit Request Authority.
5.BREACH OF CONTRACT
The Customer, Debitsuccess and the Facility each hold reciprocal rights of termination for a material breach of any term or condition of this Contract. The Contract will be terminated upon receipt of written notice outlining the relevant breach.
6.ADMINISTRATION FEE
A one-off fee of $5.00 is payable to Debitsuccess by the Customer on authorising of this Contract.
7.PRIVACY
A Customer's "personal information" (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by Debitsuccess to provide you with the services contemplated by this Contract. Debitsuccess' Privacy Statement is to be found on its website www.Debitsuccess.com.
8.LIABILITY
To the extent permitted by law, Debitsuccess hereby excludes any liability of Debitsuccess to the Customer in contract, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Customer and/or any other person, or for any costs, charges or expenses incurred by the Customer, arising from or in connection with this Contract and/or the services/products provided by Debitsuccess, and/or any act or omission of Debitsuccess.
9.CREDIT/DEBT REPORTING AGENCIES
Upon default by the Customer in regard to any obligation under this Contract and failure to remedy the default after notification by Debitsuccess, the Customer authorises Debitsuccess to notify any debt collection/credit reporting agency of the default. Should this occur then at Debitsuccess' sole discretion it may terminate the contract at which time the full outstanding balance for the remainder of the minimum term or payments (including any current arrears) shall be due in full. The Customer authorises Debitsuccess to add to the outstanding debt a fee of $50 and an amount equivalent to 25% of the full outstanding balance (being Debitsuccess' expenses reasonably incurred in collecting the debt) upon initial referral to the debt collection/credit reporting agency.
10.PROVISION OF SERVICE
Change of location or ownership or the name of the Facility does not absolve the Customer of responsibilities under the terms and conditions of this Contract.
11.INCREASE IN FEES
Debitsuccess may at any time AFTER the end of the minimum term, upon sending written notice to the Customer's last known address and giving 14 days notice, increase the instalment amount. If the Customer wishes to terminate this Contract as a result of the increase in the instalment amount, the Customer must notify Debitsuccess in writing within 14 days of the date of the written notice sent by Debitsuccess. The Contract will be terminated upon receipt of this notice. If the Customer does not notify Debitsuccess of its intention to terminate this Contract within such specified time period, then this Contract will remain in force and the increase in the instalment amount will be deemed to be accepted by the Customer.
12.ENTIRE AGREEMENT
This Contract and the DDR Service Agreement constitute the entire agreement, understanding and arrangement (express and implied) between the Customer, the Facility and Debitsuccess relating to the subject matter of this Contract and supersedes and cancels any previous agreement, understanding and arrangement relating thereto whether written or oral. If any provision of this Contract is invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions will not be affected and such invalid, illegal or unenforceable provision is to be severed from this Contract.
TERMS AND CONDITIONS OF THE DEBITSUCCESS DIRECT DEBIT REQUEST (DDR) SERVICE AGREEMENT
1.INITIAL TERMS
Debitsuccess will debit your nominated account for the amounts and at the frequency of payments as agreed between us on the Debitsuccess DDR Contract authorised and accepted by you.
2.CHANGE OF TERMS
In the unlikely event that the initial terms are to change, they can only do so in accordance with your Contract and we must give you at least 14 days notice of the changes including if applicable the new amount, new frequency and next debit date.
3.DEFERRING OR STOPPING A PAYMENT
Should you wish to defer a payment to another date you must contact Debitsuccess before the date of that payment to request the deferment. Deferments are entirely at the discretion of Debitsuccess and will depend on the length of deferment, the current state of your account and your past history. You may request us to stop an individual payment however you will still be liable to make this payment by some other method or your account will become overdue
4.ALTERING THE SCHEDULE
Should you wish to alter the payment frequency or Day to Debit contact Debitsuccess and at our discretion in most instances we will be able to make the changes you require. There may be a fee charged for this service (details of any fees payable can be obtained by contacting Debitsuccess on 1-800 148 848). Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.
5.CANCELLING THE PAYMENTS
You can cancel this Direct Debit Request Authority by requesting this of Debitsuccess or your bank. Cancellation of the authority to debit your account will not terminate this contract or remove your liability to make the payments you have agreed to.
6.DISPUTES
If you dispute any debit payment, you must notify Debitsuccess immediately. Debitsuccess will respond to your dispute within 7 working days and will immediately refund the amount of the debit if we are not able to substantiate the reason for it. If you do not receive a satisfactory response from us to your dispute contact your financial institution who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.
7.NON WORKING DAY
When the day to debit falls on a weekend or public holiday the debit will be initiated on the next working day.
8.DISHONOURED PAYMENTS
It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured Debitsuccess will debit you an additional $10.00 with your next payment and may, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payment(s) on the same day. Debitsuccess may debit other fees or costs involved with debt collection in accordance with the terms and conditions of the Contract (refer to clause 9 Credit/Debt Reporting Agencies).
9.ENQUIRIES
All enquiries should be directed to Debitsuccess and should be made at least 1 working day prior to the next scheduled debit date.
10.YOUR OTHER RESPONSIBILITIES
In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Debitsuccess with a new account number.
